Privacy and cookie policy

Company details

Maravilla Verde

El Chaparral (postal address: Apdo de Correos 37)

11659 Puerto Serrano

www.maravillaverde.com

info@maravillaverde.com

Jacco Janse, VAT number ESY1931395F

1. Processing personal data

The processing of personal data takes place in accordance with the requirements of the General Data Protection Regulation (GDPR). A number of services and plug-ins are used for the website and the operation of the website (www.maravillaverde.com). Below is an explanation of the use of these services and plug-ins.

2. Cookies

Cookies are used for the best possible effect of this website. This statement first explains what cookies are. After that, it will be discussed which cookies are used and why.

What are cookies

A cookie is a file that is sent by a website you have visited and is then placed by the browser on the hard disk of your computer. When you visit the website the next time, the stored information, which is in the cookie, can be sent back to this website.

Google Analytics

Our website places cookies from Google. The information that Google receives from the cookie is analysed. This information is kept as anonymous as possible. Google will only share the obtained information with third parties if they are required to do so by law, or if third parties process the information on behalf of Google. Google has not received permission from us to use information for other Google services. Google is an American company and stores the information it collects in US servers. For more information about the Google Analytics policy, see the Google website.

Social Media buttons

The various social media channels use codes, with which they place cookies via the site. These social media channels collect information that they can obtain through the cookies. Read the privacy policies used by Facebook, Instagram, LinkedIn, Twitter, Pinterest, Youtube, and Vimeo social media channels to know what they do with the collected information.

Newsletter

If you have registered for our newsletter, cookies are also used for this. You can find more information about the cookies of the Newsletter distributor (Mailchimp) in theirĀ privacy policy.

Switch off and remove

You can disable or delete cookies. This you can do in the settings of your browser. Do you need help? Then use the help function of the browser.

3. Google Analytics

In order to be able to optimise the website we need to gain insight into how it operates. For this purpose, Google Analytics is used. This service analyses the data of website visitors. An IP-address is not visible and cannot be traced back to a person by us. Google Analytics also uses a policy that can be found online.

4. Social Media Channels

Maravilla Verde uses various social media channels. By clicking on the name of the media channel you can find the privacy statement here of: Facebook, Twitter, LinkedIn, Instagram, Pinterest, Youtube, Vimeo, etc. To make it as easy as possible for you, we use buttons, links and/or contact forms. These social media channels also collect information. The privacy statements of the various social media channels make clear what happens to the data.

5. General Privacy

Maravilla Verde does not collect and process personal data. Personal data is only stored when it is provided voluntarily by the customer.

6. Collected information

We store information for various reasons. Below you can read what information we keep about you and what for.

Contact Form

You can ask us a question via the contact form. We ask you to fill in your name and email address, and of course your question. This way we know who the question comes from and we reply by sending an email. When you fill-in your telephone number, it could be we also contact you by telephone. You are not obliged to give your telephone number.

However, it is useful for when an incorrect email address has been entered by mistake, then we can also reach you by telephone

We also use a chat function. This way you can easily chat with us via the website. For this we need your name and your email address.

Your account

You can create an account at Maravilla Verde. It stores the following data: name, address(es), email address and booking and payment details. This way you do not have to enter your details every time. Also useful: we store data on your previous reservations. This makes it easy for you to find the information.

Making a reservation

For your reservation we need the following information: name, address(es), email address and payment details. With this information we can make the booking and send you a reservation confirmation. We also need to have your telephone number for easy contact, in case we require more information from you or want to provide you with information on your reservation.

Payment

To make payment as easy as possible for you, we use an online payment service. This allows you to pay your order with, for example, IDEAL. In order to carry this out, your payment details, IP-address, your internet browser, your device type and in some cases your name and address data are shared with the online payment service. We do not have access to this data.

Newsletter

You will only receive a newsletter from Maravilla Verde if you yourself have registered for it. Mailchimp is used to distribute the newsletter. This means that your details (name and email address) are also known to them. Do you want to unsubscribe? That is always possible.

E-book

On our website you can also download information in the form of an e-book. We ask for your email address so that we can send this information. If you want to register for the newsletter, you can do that too, but then you must give us explicit permission for this via the application form. As a result of the e-book we can send you emails about our company. You can always unsubscribe.

Accountancy

We have to keep an administration for our company. For this we use an accounting programme where the invoices for a reservation are collected. As a result, your name and address details are known to our accounting programme.

Sending the documents

When Maravilla Verde prepares documents for you or your company, we must be able to send these documents. We do this by email and use the email address provided by you. You will also receive confirmation of your reservation at this email address.

Photos and videos for website or social media

Sometimes we take photos or videos of our guests to post to our website or social media. This only happens if you have given permission. We keep these images, on which you are clearly visible, for use on the website or social media to show the surroundings of Maravilla Verde and let others feel the ambiance. These images are only saved when you have given explicit permission for this.

Children

Children’s data are only stored when we have permission from the parent(s) or carer(s). Without this permission we will never process data from children.

7. The principles for processing personal data

Maravilla Verde must have a basis to keep and use your data. You can see this as a condition required to process data. The bases for us are:

  • The data; email address, telephone number, date of birth, passport number or ID number, payment details and delivery address are necessary for the execution of the agreement that has been entered into with you.
  • The company name and name and address details, date of birth, passport number or ID number are required for compliance with the statutory obligations under the Tax Law.
  • We will ask you for permission to send the newsletter. You can always withdraw this permission.
  • We have a legitimate interest in sending direct marketing to potential customers. With every form of direct marketing to be sent, we will seek a balance between our marketing interests and any possible privacy damage to you.

Without name, address, date of birth, email address, identification number/passport number and payment details Maravilla Verde cannot complete a reservation. The moment you do not want to provide your personal details, we cannot help you further. Therefore, no reservation will be made, which means that Maravilla Verde can not receive you as a guest. Do you want to make a reservation? Then you are obliged to give your details. You are not obliged to create an account or register for the newsletter. That is a free choice.

8. Sharing with others

Maravilla Verde will not sell your information to third parties and will only provide/issue it if this is necessary for the execution of the agreement with you, or to comply with a legal obligation. We have an agreement with the companies that process your data on behalf of Maravilla Verde, to ensure the same level of security and confidentiality of your data, as that of Maravilla Verde.

9. How long we store data

We do not store your data longer than is strictly necessary in order to achieve the purposes for which we have collected your data. The retention period (s) are:

  • To send a newsletter we store your email address and name and address details as long as the company Maravilla Verde exists. If you do not want this, you can unsubscribe any time.
  • The necessary data is, after completion of the assignment, saved for 7 years after the invoice has been paid. This is in order to comply with the administrative obligations of the laws and regulations.
  • The account you have created will remain as long as you want. This way, you will always have insight into your reservation(s). If you wish, this account will be deleted immediately. Please contact us for this.
  • When you unsubscribe from the newsletter, your data will be deleted after a maximum of 3 months.

10. Your rights

You have the right to view, to correct, to delete, to have the stored personal data transported to another company that needs your data, to minimise the data to only what is necessary and you have the right to object to the saving of the data. However, Maravilla Verde has no influence on the use of data by the social media channels. If you want to use one of the rights mentioned above or you have a question, please contact us at info@maravillaverde.com.

11. Data security

We take the protection of your data seriously and therefore take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of abuse, please contact us at info@maravillaverde.com.

12. Complaints

Do you have a complaint about the processing of your personal data? You can submit a complaint to the supervisor of the Data Protection Authority.